A 25% first payment is required to
secure your reservation for cottages 5 bedrooms or less. It is a 50%
payment for any house during the Holiday Season and all year long for
houses 6 bedrooms or more.
This amount can be paid using Mastercard, Visa, bank transfer, Money Order or by
personal check from a North American bank.
If a cancellation happens prior to your arrival, the amount already
paid is not reimbursed. You have to understand that from the moment you
reserve a chalet, we do not offer it to anybody else: we block it for
you and refuse potential guests.
A security deposit of up to $2000 dollars per chalet may be required and is payable on your arrival date in cash, by VISA or MASTERCARD. This amount will be reimbursed one week later at the most if no damage occured. If a credit card is used, the owner of the credit card must proceed himself for the transaction in our office.
Our ''Snow Guaranteed'' policy!
If you book one of our chalets and there is no skiing when you are about to come, we will reimburse you the rental price of your house if you decide not to come at the last minute! Or, if you wish, we will apply that rental price to another date of your choice.
Group of friends, graduations
For High School graduations or for young adults wishing to book in June, a parent or teacher must have a written agreement to supervise the group for the length of the stay.
Instructions on the houses
As group organiser you are responsible of knowing how everything
functions in the house and to share it with your group. The
information is in the house binder as well as in the
You are welcomed to move furniture in your house at
your arrival providing that you put everything back at the same
place before leaving. If not so, we will have to charge you a fee
for the additional work
Before leaving your house on day of departure
It is very much appreciated by our cleaning team and we thank you in advance if you have time to place used sheets, pillow cases and towels by the washing machine when you leave your house. For those who stay in the Manor, please let them at the door of the elevator on each level.
No smoking and no animals into some of our houses
It is strictly forbidden to smoke in
any of our houses. No eating or drinking into the bedrooms please. You can bring with you animals only into houses
no. 1805, 1806, 1807, 1813, 1835 and 1853
For your security and responsibility, never leave a fireplace alone with heat in it.